KSA Online Recharge | Saddly.com

FAQ's


1) Explanation about using credit card to recharge in Saddly ?

  • The first form for card number
  • The second form for CVV number the last 3 number Behind the card Expiration date


  • 2) How to recharge your mobile if your voucher code is Mobily ?

  • Please use the voucher code as you use the card recharge * 1400 * voucher code * iqma number # or call 1400 for more help


  • 3) How to recharge your mobile if your voucher code is STC (Quicknet & SAWA) ?

  • Please use the voucher code as you use the card recharge * 155 * voucher code * iqama number or id number #


  • 4) How to recharge your mobile if your voucher code is Zain ?

  • Please use the voucher code as you use the card recharge * 141 * iqama number or id number * voucher code #


  • 6) How to recharge your mobile if your voucher code is Friendi ?

  • * 101 * voucher code * iqama or id number #


  • 7) How to recharge your mobile if your voucher code is Virgin ?

  • Just dial *101# and they it will ask about voucher code


  • 8) How to get support If you do not get a free balance ?

  • Kindly request the support from the application itself
  • Go to the account list and click on the support write your phone number, and your Referral code


  • 9) How to get free balance ?

  • To get free balance by sharing the app with your friends
  • They will get the referral code they have to enter the code in write place.
  • For more help you can follow the video links below


  • 10) In case of app hanging ?

  • In this case you have three options
  • First . you can exit from the app and enter again
  • Second. restart your mobile
  • Third. contact us by using support options in the app itself
  • Go to the account list and click on the support write your Issue


  • 11) In case money is deducted from your account But the amount has not been added to saddly ?

  • Kindly request the support from the application itself
  • Go to the account list and click on the support write the issue and it is Good to attach a copy of the account statement of the process showing the reference number so that we can contact the bank, and we will be in touch with you


  • 12) In case money deducted from your account but you did not get the voucher code ?

  • Kindly request the support from the application itself
  • Go to the account list and click on the support write the issue
  • It is good to attach a picture of the data you have received and we will be in touch with you


  • 13) How to use SADAD service to recharge your mobile in saddly ?

  • SADAD is a government service from the Saudi Monetary Agency (SAMA) you can find the details from their website
  • Some link about how to use SADAD service
  • Explanation by Al Rajhi Bank
  • Explanation by Aljazira Bank


  • 14) For using the ATM card to recharge your mobile in Saddly

  • Your ATM card must be activated to purchase online if it is not activated you have to contact the Once activated, you can used it as a credit card bank for activations


  • 15) Saddly application

  • Saddly application is the best solution to get mobile recharge cards for all Saudi Telecom companies and for gifts cards (iTunes, PlayStation cards, Xbox cards), in a smart , professional and easy way that you do not need to move from your place
  • Our website . http://www.saddly.com
  • To download saddly application
  • visit our YouTube channel to learn more about us and Saddly app
  • Saddly for businessmen
  • For youth on Resting
  • Balordo
  • Abdullah Al-Subaie and Saddly application
  • Rania and Saddly
  • Abdullah Al-Subaie and explain the update of the of Saddly and saddly Tejari
  • Abdullah Al-Subaie and explain Share to get a free balance on saddly


  • 16) How to recharge your mobile number ?

    You can recharge your mobile through Saddly App by using the following steps :-

  • After Registration and login, and after adding money to your balance
  • From the voice plans select your required plan (10SAR-20SAR-30SAR... etc.)
  • After that you will get all the service operators ( Zain , Mobily and stc ... etc.)
  • select the operator
  • from the main page Click on ( Recharge )
  • Then you will get message about payment details. Continue to accept payment process.
  • You will receive an SMS on your registered mobile number from Saddly. In the message you find coupon code.
  • Use coupon code to complete recharge process, same like normal way when using recharge card


  • 17) How to add value to your balance?

    You can add value to your balance from Saddly App by using the following steps:-

  • After Registration and login process, in the main page click on (balance)
  • Then you will find two choice ( add value ) & ( send coupon value )

  • Select add value, next it will show you three options:

  • balance
  • Write the require value or select from list (50SAR- 100SAR-200SAR)
  • Payment process

  • Click on payment process, then select :

  • Credit card
  • ATM card
  • Sadad
  • Then Follow the steps to complete your payment process

    18) How to send coupon value to your friend?

    You can send coupon value to your friends by using Saddly balance, and send coupon value only to Saddly members, who using Saddly app.

  • After Registration and login process
  • from the main page Click on ( balance )
  • then you find 2 options ( add value ) & ( send coupon value )
  • Click on send coupon value. Next step you will find 3 options:
  • send coupon value to mobile number
  • scan QR code
  • show QR code
  • Select the first option (send coupon value to mobile number) if your friend away from you, otherwise if he is near to you request from him to show QR code. And you select the second option (scan QR), then the app recognize your friend’s mobile number and require from you to select recharge amount. Then enter the mobile number, after that select the amount (50SAR-100SAR-200SAR).
  • You can write SMS to your friend not less than 70 characters
  • Click on sending coupon amount
  • Your friend will receive sms as well as sending to you mail which contains operation details
  • 19) In case of recharge process failure?"


    In Saddly, We are working hardly to avoid any mobile recharge failure to our clients, but in the same time we work and interlink with network operator which is send recharge code. And if the recharge process is failure you must sure from the following:-

  • the availability and validity of chosen plan by the operator
  • network connection
  • try again
  • 20) In case of balance recharge process failure ?

    In Saddly, We are working hard to avoid any balance recharge failure to our clients, but in the same time we work and connect with a bank which deals with all bank cards that you use it. And if the balance recharge process is failure you just make sure from the following:-

  • Make sure there are no problems with your network connectivity
  • Make sure of amount availability that you want to transfer to your balance from your bank account
  • In case of amount deducted from your bank account and does not add it to your balance, that means we did not receive the amount in our bank account (Saddly account)follow up with a bank which will gives cash back within 3 to 10 working days according to bank system that you deal with it. And we confirm that Saddly doesn't have any relation with cash back timeline failure")
  • 21) In case of recharge process failure, and however amount deducted from your Saddly balance?

    In Saddly, We are working hard to avoid any balance recharge failure to our clients, but in the same time work and coordinate with network operator which is send recharge coupon. And if the recharge process is failure and therefore deducted money from your Saddly balance, you should know the following:-

  • First of all, don't worry we are with you, if the recharge process failure and amount deducted , we will send back the money to your balance in the same way
  • If the amount doesn't send it back to the balance you can reach us directly in our number 920000092 b/w 8:00 am to 05:00 pm during working days or through info@saddly.com

  • 22) How to get 5 Riyals as bounce cash in your balance ?


    You can get 5 Riyals as bounce cash if you make invitation to your friends


    23) How many free SMS that you can send it to your friend per day ?


    You can send 10 free SMS per day


    24) Can I recharge to any mobile number other than my mobile number?


    Yes, you can recharge to any prepaid mobile number by using SADDLY Application.


    25) How can i get recharge code ?


    You will get recharge coupon by sending SMS to your registered mobile number OR by registered E-mail id


    26) What is promo code?


    It's a bounce cash code offering from Saddly, and this code available to a certain recharge plans such as 100SAR whether to voice plans OR data plans, and you can show browsing plans after selecting service operator. In this scenario you can enter your promo code which is be available on offers page. Then we add 5 riyals as bounce cash your balance you can use it in the mobile recharge.